It has been a very active past couple of weeks for the Newell Rubbermaid social media marketing teams. We have received positive recognition for our efforts from several influential social media marketing, PR and communications bloggers. Below are a list and links to these articles and blog posts:
- Fortune 500 Series: How Newell Rubbermaid Uses Social Media by Jennifer Leggio – Jennifer wrote an article based on a series of email interviews with me. She also writes a well respected blog: Mediaphyter A Communications Cocktail and can be found on Twitter at @Mediaphyter.
- A Blog Should Feel Like A Gift: 10 Ways to Improve Your Corporate Blog by Kami Hyuse – Kami and I first met at the University of Georgia Grady School of Journalism and Mass Communications CONNECT 2008 conference. She writes an excellent blog: Communication Overtones focused on what else, marketing communications and public relations. She is also a social media expert and excellent resource for new ideas and programs that work. Kami can be found on Twitter at @Kamichat.
- People Don’t Trust Company Blogs. What You Should Do About It by Josh Bernoff – Josh wrote a highly controversial blog post and Forrester Research report on the general mistrust consumers have with corporate or brand blogs. There was considerable discussion on Twitter and in the blogosphere about this report. I think what was missed in all that discussion was the excellent corporate or brand blog framework proposed by Josh as part of his Groundswell blog post and research report. He also identified those doing brand blogging correctly including our Rubbermaid blog. Also, I believe the trust issue is important to consider and evaluate. I personally believe trust will grow as brands get better at blogging and developing content that is focused on problem solving, how to, fun, creative uses and opening a communications path for consumers to interact with brand employees. Josh Bernoff is also the author of the Groundswell book a great resource on social media marketing. Josh can be found on Twitter at @JBernoff.
- Rubbermaid – A Corporate Blog That Organizes The World by John Cass – John wrote a wonderful blog post on the Rubbermaid brand blog based on an interview with Jim Deitzel – The Rubbermaid blogger. Jim can be found on Twitter at @JimDeitzel and also manages the @Rubbermaid Twitter account. The blog post focuses on the Rubbermaid’s blog goal of reaching out to professional organizers and those striving for a more organized lifestyle. The Rubbermaid blog specifically focuses on how to better organize your home. Several Rubbermaid Marketing Communications team members are active content contributors. John Cass blog is: PR Communications and he can be found on Twitter at @JohnCass.
- What Works For Newell Rubbermaid by Jennifer Leggio – Smartbrief also highlighted the article by Jennifer.
A very busy couple of weeks and I want to extend my appreciation to all the authors referenced above. As usual, I learn as much from them as they from me and the Newell Rubbermaid social media marketing teams and I value their perspective on the social media ecosystem.



Bert, Thanks for the kind words about the interview, Jim did all the work though.
Did keep me up to date about Newell Rubbermaid’s progress with social media marketing and monitoring. Very curious to hear how the company builds the infrastructure needed to monitor, respond, acknowledge and demonstrate participation in communities. Though it seems you have a one man engine for keeping on top of things with Jim.
Also interested to hear how you are using social media for research and innovation management.
John – Thanks for the comment. We are currently focusing our social media efforts on consumer engagement with our brands. We have been evaluating research and innovation management or crowdsourcing opportunities, but have not implemented anything yet. Probably will do something in this space in 2009.
As far as monitoring goes, each brand is using a different methodology. For example, Graco is working with Converseon and their Conversation Mining tool. We have evaluated a few tools from an enterprise perspective, but have not made any decisions yet.
I think that these posts speak to the way in which your company is approaching social media. I am very glad to be a following your progress and learning too. One can always learn new things.
Well deserved Bert! You and your team are doing a great job in the social media space. And I have enjoyed getting to see it in action.
BTW, gave you and your team a shout out on the Livingston Communications Buzz Bin blog.
One day you’ll be in text book as a case study for what to do right. In the meantime, I’ll share the information with my students next semester. If you’re ever headed up to Exton, let me know…I’d love to have you speak to my class.
Happy holidays to you and all of Newell Rubbermaid.
Beth